Victory Bay Recovery Center is a premier healthcare company providing outpatient addiction treatment that works. If you’re interested in working in a collaborative environment surrounded by professionals who are passionate about recovery, come join our growing team. Explore these current Victory Bay job opportunities:

Outreach Coordinator

The Outreach Coordinator is directly responsible for creating new referral sources and outreach initiatives.

Job Summary

  • Strengthen resources through collaboration with educational, community, practitioner, and outpatient and rehabilitation treatment partners.
  • Be responsible for monitoring and reporting referral volume, educating referring physicians, mental health practitioners, and potential clients and parents about our program’s outstanding treatment modalities and outcomes.
  • Minimum average of 5 face-to-face meetings per day
  • Host a minimum of 5 tours per month
  • Maintain accurate records in CRM
  • Attend area network events
  • Coordinate marketing materials
  • Non-outreach duties to include client transportation, lead group therapy, etc. and any other duties relating to our clients’ needs
  • On-Call/After-Hours Phone coverage and availability, as needed

 

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

 

 Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Education

  • High School Diploma or equivalent. Some college courses related are preferred.

Required Experience: Experience in Admissions and Outreach in a treatment facility.

Proper Knowledge and Skills

  • Proper English and grammar, usage and spelling
  • Software application related to the field
  • General offices principles and practices
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor

Required licenses or certifications

  • Current CPR Certification
  • Narcan Certified

Job Type: Full-time

Salary: $50,000-60,000/year

Business Development Director

Victory Bay Recovery Center and Harmony Bay Wellness is seeking an experienced Business Development Director.

Job Summary

  • Establish and strengthen resources and relationships through collaboration with educational, community, practitioner, and outpatient, hospital systems, and rehabilitation treatment partners
  • Possess a detailed understanding of the target market and area in order to create and implement an outreach plan with measurable goals
  • Maintain and utilize ongoing market analysis to establish an effective referral base
  • Work with Marketing Director to create long term referral growth plans on a quarterly basis
  • Responsible for monitoring and reporting referral volume, educating referring physicians, mental health practitioners, substance use disorder facilities and potential clients and parents about our program’s outstanding treatment modalities and outcomes
  • Work with Marketing Director to categorize referral targets by levels of importance and determine the most effective way to access these targets (e.g. specific tactical plans including frequency and methods)
  • Host a minimum of 5 tours per month
  • Maintain accurate records in CRM
  • Attend area network events as an ambassador for Harmony Bay Wellness
  • Adherence to general office principles and practices. Implement the philosophies, polices, procedures, and systems for business development and strategic goals set forth by the leadership team
  • Coordinate marketing materials with Marketing Director
  • Supports, promotes, and participates in special events and conferences that support the company’s strategic plan and objectives
  • Provides photographs and content for social media, newsletters, and website content related to outreach and networking
  • Maintain working relationships with referral sources, keeping all referral sources informed of updates and changes
  • Coordinate and conduct presentations (meetings, community presentations, luncheons, etc.).
  • Administrative oversight to company Outreach Coordinators
  • Other duties as assigned

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

 Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Qualifications

  • 2+ years of experience in Admissions and Outreach
  • Excellent written communication – Proper English and grammar, usage and spelling
  • Excellent verbal communication – Ability to clearly articulate and present to small and large groups
  • Software application related to the field
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor
  • Outgoing personality
  • Attention to detail
  • Ability to work collaboratively with staff at all levels
  • Ability to travel, using personal vehicle. Willingness to work nights, early mornings, and weekends on occasion
  • Preferred Qualifications
  • BA/BS in Psychology or Social Work or Business Administration, Marketing, or Communications
  • Knowledge of behavioral health and substance abuse disorders and services
  • Project management, clinical, and/or marketing experience

Job Type: Full-time

Salary: $80,000.00 to $115,000.00 /year

Primary Therapist

The Primary Therapist Responsibilities include providing clinical services to the clients of Victory Bay Recovery Center.

Job Summary

  • Interface with the director and other program staff in decision-making process involving clients and relay all findings during clinical staffing.
  • Assess the counseling needs of the client.
  • Assessing client for substance abuse diagnosis using DSM, PHQ-9 and Columbia Scale criteria in determining appropriate level of care based on ASAM criteria.
  • Obtain previous records that are relevant to the current treatment episode.
  • Preparing and providing the substance abuse counseling and co-occurring portions of the client treatment plan
  • Development of the client discharge/continuum of care plan to ensure movement to the appropriate levels of care.
  • Documenting all client records, counseling and education services, assessments, reassessments, referrals and follow-up in the client’s clinical record.
  • Provide coordination of support services for the client/family and record the services provided in the client’s clinical record.
  • Contact and coordination with referral sources, (i.e. legal, school, employer, etc.)
  • Facilitate needed interventions for crisis-orientated issues utilizing a multi-disciplinary team approach for assigned clients.
  • Facilitate group sessions.
  • Documenting: Discharge, Individual Sessions, Weekly Calls, Level of care changes, group sessions and treatment plans.

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Education

CADC or NJ Licensed Therapist

Required Experience: 2-4 years’ experience working in a Drug & Alcohol Treatment Facility. Preferred experience in EMDR & Eating Disorders.

Proper Knowledge and Skills

  • Proper English and grammar, usage and spelling
  • Software application related to the field
  • General offices principles and practices
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor

Required licenses or certifications

  • Current CPR Certification
  • Narcan Certified

Job Type: Full-time

Call Center Manager

The Call Center Manager responsibilities include leading & managing all aspects of in-bound calls to the call center, excellence in customer service, call throughput, documentation and outcomes. The Call Center is the “voice of the company” reflecting our culture and business values.

Job Summary

  • Answer all incoming calls using a professional and courteous manner.
  • Complete over-the-phone screens according to criteria.
  • Conduct verification of benefits.
  • Ability to speak intelligibly and accurately about our program and services offered.
  • Coordinate and schedule new intake dates and times.
  • Coordinate transportation for new intakes.
  • Contributes on a team and maintains a high level of organization.
  • Complete all necessary documentation in a timely manner to keep electronic records up to date, and to include CRM.
  • Obtain previous treatment center clinical and medical records.
  • Follow up with all non-converted admissions.
  • Assist in coordinating a referral process.
  • Conduct Admissions process.
  • Recommends appropriate level of care based on stated need and insurance.
  • Coordinates the referral and intake process with the appropriate staff.
  • Maintains communication with referral sources, families, patients and staff.
  • Delegates needed family/client communication to appropriately assigned staff.
  • Update and manage Admissions/Discharge Spreadsheet.
  • Collects and analyzes data and leads improvement actions related to departmental performance indicators.
  • Assists counselors and other program staff in crisis intervention as needed.
  • Train and manage any additional admissions staff.
  • On-Call/After-Hours Phone coverage and availability, as needed

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Education: Bachelor’s Degree in related field or related experience preferred.
Required Experience: 2-4 years’ experience as a Call Center Supervisor, with demonstrated experience in customer service, operations, staffing, and teamwork. Working knowledge of behavioral health preferred.

Proper Knowledge and Skills

  • Proper English and grammar, usage and spelling
  • Software application related to the field
  • General offices principles and practices
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor

Other Skills and Qualifications

  • Clear and effective communication.
  • Ability to multi-task.
  • Experience in Excel, Outlook, & Word.
  • Excellent planning and logistic skills.
  • Work collaboratively with multiple departments.
  • Detail-oriented, organized, and resourceful.
  • Ability to shift priorities to meet departmental needs.
  • Working knowledge of DSM-V & ASAM criteria.
  • Ability to plan and utilize time and resources effectively
  • Professional in appearance and manner.

Required licenses or certifications

  • Current CPR Certification
  • Narcan Certified

Job Type: Full-time

Salary: $55,000-65,000/year

HR Director

The HR Director is directly responsible for the overall administration, coordination and evaluation of theHuman Resource function.

Job Summary

  • Develop organizational strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resource objectives are in line with organizational objectives. 
  • Implement Human Resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO Compliance and labor relations.
  • Maintains knowledge of industry trends and employment legislation and ensures organization’s compliance.
  • Fosters a work environment that promotes and increases employee morale.
  • Recommends, evaluates and participates in staff development for the organization.
  • Develops a robust recruiting procedure for Victory Bay Recovery and other company staffing needs. 
  • Maintain open communication with all members of Executive Leadership team.
  • Responsible for talent acquisition/recruitment across all companies
  • Oversee all Human Resources department staff

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

 Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Education

  • Bachelor’s Degree in Human Resources or related field required.  PHR Certification preferred

Required Experience: 10+ years’ experience in human resources department, 3+ years’ experience in a HR leadership position, strong understanding of HR laws and compliance.

Proper Knowledge and Skills

  • Proper English and grammar, usage and spelling
  • Software application related to the field
  • General offices principles and practices
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor

Required licenses or certifications

  • Current CPR Certification
  • Narcan Certified

Job Type: Full-time

Salary: $80,000-90,000/year

IT Specialist

The IT Specialist responsibilities include serving as the front line for technical support across multiple companies.

Job Summary

  • Develop a deep understanding of Victory Bay’s internal IT function to support employees as efficiently as possible.
  • Interject yourself throughout the organization to increase efficiency through technical solutions.
  • Comfortably participate in off-hours support requests
  • Become familiar with our processes and procedures and be able to improve the performance of IT with your own ideas and contributions
  • Learn about our current vendors and equipment to develop a full understanding of the current IT department 
  • Build a strong relationship with our current employees and be able to assist them as they need

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

 Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Education

2+ Years supporting large environments of Microsoft Windows OS users with an ability to patiently troubleshoot issues; Knowledge of HIPAA and the role technology plays in securing protected health information; Up to date knowledge about the latest tools and methods for managing these environments; Experience with inventory control and provisioning computers; Experience with call centers or phone systems is a plus; Experience with Microsoft Intune.

Required Experience: 

General knowledge of IT helpdesk applications supports and ticket management; General computer and application troubleshooting ability; Solid understanding of Microsoft Office; Good understanding of computer systems, mobile devices and other technical products; Ability to diagnose and resolve basic technical issues.

Proper Knowledge and Skills

  • Proper English and grammar, usage and spelling
  • Software application related to the field
  • General offices principles and practices
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor

Required licenses or certifications

  • Current CPR Certification
  • Narcan Certified

Job Type: Full-time

Salary: $55,000-65,000/year

Business Development Director

Victory Bay Recovery Center and Harmony Bay Wellness is seeking an experienced Business Development Director.

Job Summary

  • Establish and strengthen resources and relationships through collaboration with educational, community, practitioner, and outpatient, hospital systems, and rehabilitation treatment partners
  • Possess a detailed understanding of the target market and area in order to create and implement an outreach plan with measurable goals
  • Maintain and utilize ongoing market analysis to establish an effective referral base
  • Work with Marketing Director to create long term referral growth plans on a quarterly basis
  • Responsible for monitoring and reporting referral volume, educating referring physicians, mental health practitioners, substance use disorder facilities and potential clients and parents about our program’s outstanding treatment modalities and outcomes
  • Work with Marketing Director to categorize referral targets by levels of importance and determine the most effective way to access these targets (e.g. specific tactical plans including frequency and methods)
  • Host a minimum of 5 tours per month
  • Maintain accurate records in CRM
  • Attend area network events as an ambassador for Harmony Bay Wellness
  • Adherence to general office principles and practices. Implement the philosophies, polices, procedures, and systems for business development and strategic goals set forth by the leadership team
  • Coordinate marketing materials with Marketing Director
  • Supports, promotes, and participates in special events and conferences that support the company’s strategic plan and objectives
  • Provides photographs and content for social media, newsletters, and website content related to outreach and networking
  • Maintain working relationships with referral sources, keeping all referral sources informed of updates and changes
  • Coordinate and conduct presentations (meetings, community presentations, luncheons, etc.).
  • Administrative oversight to company Outreach Coordinators
  • Other duties as assigned

Core Competencies

  • Dependable and Accountable
  • Communication
  • Flexible and Adaptable
  • Initiative/Self-Determination
  • Compliance and Safety
  • Customer Service
  • Quality and Integrity
  • Teamwork
  • Time Management

 Physical Requirements

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Required Qualifications

  • 2+ years of experience in Admissions and Outreach
  • Excellent written communication – Proper English and grammar, usage and spelling
  • Excellent verbal communication – Ability to clearly articulate and present to small and large groups
  • Software application related to the field
  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor
  • Outgoing personality
  • Attention to detail
  • Ability to work collaboratively with staff at all levels
  • Ability to travel, using personal vehicle. Willingness to work nights, early mornings, and weekends on occasion
  • Preferred Qualifications
  • BA/BS in Psychology or Social Work or Business Administration, Marketing, or Communications
  • Knowledge of behavioral health and substance abuse disorders and services
  • Project management, clinical, and/or marketing experience

Job Type: Full-time

Salary: $80,000.00 to $115,000.00 /year

* Victory Bay Recovery Center is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.